Are all your pieces Sterling silver?We use only the best quality materials either Sterling silver or Pure silver. Most of our pieces are made with Pure silver which has a 97-99% silver content. Much more than Sterling silver. The Gold we use is either sterling or Pure silver dipped into 24k gold this is called gold vermeil. Our chains are made with 14k gold fill which is 14k gold mixed together with a more durable metal allowing the cost of the piece to be much lower than 14k pure gold. The quality however looks the same and because it is not plated it will last as any other pure gold piece will.
What size are your bracelets?
The bracelets are made to fit a 5.75-6.5 inch wrist, but if you need it either larger or smaller just send us an email and we would be happy to make it either larger or smaller.
What forms of payment do you accept?
We accept Paypal payments or for wholesale accounts direct bank transfers
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.
What is your exchange / return policy?
Customer satisfaction is of the utmost importance to us. Unused / unworn pieces can be returned within 7 days of delivery. If a product is defective, it will be exchanged for a new product at no additional charge.
Do you ship internationally?
Yes, we ship to all countries via priority post. Orders to the USA/AUSTRALIA/SOUTH AMERICA/ASIA usually take between 5-7 working days, however it can happen that a package due to no fault of ours can take up to 10 business days. Orders from EUROPE will take approx. 3-5 business days to arrive. Your order will ship 2-3 days after it has been purchased.
Please note that delivery of orders paid via eCheck will take an additional 4 to 5 business days to allow for the eCheck transfer period.
How much does shipping cost?
We have a flat rate of $3.50 for your first piece and any additional pieces .50. Shipping within Switzerland is $2.50
If you have further questions, please feel free to contact us.